1 Click Installer
A one click installer is an application within the control panel that will allow you to install the most commonly used web applications within a matter of seconds. We utilize a one click installer called Softaculous and it is available with all of our hosting plans.
24 / 7 / 365 Technical Support
We offer true 24/7 technical support with an average response and resolution time of less than one hour. When we say true, we mean there are always staff available around the clock ready to answer your technical support questions.
3rd Party Software Assistance
Depending on what managed dedicated server you order, our technical support staff will be able to assist you for so many hours per month with software that we did not install nor officially support. Please note that all 3rd Party Software Assistance is done on a best effort basis and in some rare cases we may not be able to help.
Depending on what plan you order, you will be allowed to create a set amount of individual accounts. You can either resell the accounts and make some money or use them for yourself. If you need more accounts you will have to upgrade to a larger plan.
An auto responder is an automatic response to email messages sent by everyone or certain email addresses that you specify. A common use for an auto responder is a vacation message to tell those who send you an email that you will be unavailable.
All data sent and received by your dedicated server will count towards the overall bandwidth usage. That data includes everything from website visitors, the uploading and downloading of files via FTP and any email sent and received. In other words, basically anything that sends and receives data will be counted.
cPanel (Control Panel)
You can manage every aspect of your account from within the web based control panel. Uploading files to creating email accounts can all be done in a matter of seconds. There are dozens of features available making the control panel a powerful management tool.
Daily Local Backups
Every night we backup your entire account to a local hard drive within our servers. Everything required to restore your account in the event of a disaster is contained within that backup. Not only do we keep a local backup but we also use offsite backups for added redundancy.
Every time someone visits your website data is transferred. That data includes everything from images to the HTML files that make up your website.
Dedicated IP Address
Due to the impending IPv4 shortage we are only allocating dedicated IP addresses to those who have an immediate need to run private SSL certificates. Any special uses for a dedicated IP address outside of private SSL certificates will be decided on a case-by-case basis.
Everything contained within your home directory will count towards the overall disk space used. That includes all of your website files, MySQL databases and any saved email messages.
We offer an unlimited amount of email accounts with all of our plans and they can be setup from within the control panel. All email accounts are compatible with the most common desktop mail clients such as Outlook and Thunderbird.
Free Account Transfer
Upon request we will move your account(s) over to our service free of charge. All primary websites will be checked to ensure that they are working as intended. (Limit of 20 accounts for resellers and dedicated servers. Additional accounts can be moved over for a small fee.)
If your plan includes a free domain, we will continue to renew it every year that you remain a valued client with us. Should you decide to find another hosting provider, you are always more than welcome to move the domain but it will no longer be our responsibility to renew.
Having an FTP account will allow you to use the File Transfer Protocol service which is another means of uploading and downloading files from your account.
A fully managed dedicated server means that we are responsible for the administration and handle all aspects of maintenance, security updates and fixing anything that breaks. Please click on the Fully Managed link under the Features section for a more detailed explanation of our management services.
All of our plans include the ability to send mailing lists. While there is no limit on how many messages you can send using one of the available mailing list applications, we have a zero tolerance policy for any sort of unsolicited mailings.
Money Back Guarantee
All of our web hosting, reseller hosting and semi dedicated plans come with a 30 day money back guarantee. If for any reason at all you are not happy with our service, we will refund you the full amount excluding any domain fees as they are non-refundable.
MySQL is a popular open source database engine that we offer with all of our plans. Managing your MySQL databases can be done through phpMyAdmin, an easy to use web based application that we provide from within the control panel.
Using password protection will allow you to restrict access to all or parts of your website. The password protection can be managed from within the control panel.
Perl, CGI & SSI
Perl is a popular open source programming language that we fully support. CGI is a manner of executing Perl web applications and SSI allows you to use those applications within a standard HTML page without having to change any of the file extensions around.
PHP is a popular open source programming language that we fully support. We use the latest version of PHP5 with an extensive collection of modules that are common in a hosting environment to ensure that your applications will always work.
POP3 & IMAP
We offer access to both POP3 & IMAP with all of our plans. Regardless of where you are in the world, you will always be able to access your email by using either our webmail clients or with a desktop mail client such as Outlook or Thunderbird.
Price Freeze Guarantee
Regardless of the current economic situation in Canada and abroad, we will never raise prices on existing accounts. We strongly believe our pricing model that has already lasted through one recession will be sufficient enough for the distant future.
Private SSL Certificate
Having a private SSL certificate will mean that the certificate is truly unique to your website and not shared with anyone else. Along with looking more professional to your visitors, a private SSL certificate will also ensure maximum compatibility with web browsers.
Proactive OS & Software Updates
When it comes to keeping your managed dedicated server up to date we are always staying current with the latest updates to the operating system and any software installed. Only updates that are necessary are applied to prevent any unnecessary downtime or disruptions of service.
Proactive Security Auditing
We are proactive when it comes to checking your managed dedicated server to ensure that no one has gained unauthorized access and that everything is as secure as it should be. Using a set of open source and custom tools we conduct a manual security audit of your server at least once a week.
Proactive Security Updates
The security of your managed dedicated server is one of our highest priorities and it is our mission to ensure that your server is kept up to date from the latest security threats. By staying current with the latest security news and mailing lists we are able to apply patches as soon as they become available.
The latest edition to our webmail clients, RoundCube has a beautiful user interface that is not only great to look at but also very intuitive for new users. Completely open source and written in XHTML, RoundCube is our preferred webmail client.
Server (HTTP) Monitoring
Every 5 minutes one of our monitoring servers will connect to your managed dedicated server and verify that it is accessible. We check both HTTP and MySQL. In the event that something has gone wrong and your managed dedicated server appears offline, we will be notified and start taking immediate corrective action.
We are using the TMS network located within the Colo4 data center in Dallas, Texas to offer our managed dedicated servers.
Using various filters, DNS blacklists and the popular open source SpamAssassin software, we are able to prevent most junk email from ever reaching your inbox.
SSH also known as a secure shell is a means of connecting to our servers via an encrypted connection in order to make changes to your website. You must request SSH access in a trouble ticket and we only recommend it to those who are familiar with all of the features as it is rather advanced to use.
With an uptime guarantee of 99.9% per month you know we're serious about making sure your website remains online. In 2010 and 2009 our combined uptime was in excess of 99.97% for all servers according to Pingdom our uptime monitoring service.
All of our servers utilize a series of filters that block most viruses from ever reaching your inbox. While our filters are pretty good, they are less than perfect and we always recommend having your own virus scanner installed for maximum protection.
We offer detailed website statistics with all of our plans. You will be able to find out what your most popular pages are, where your visitors are coming from, how much time they spend on your website and dozens of other interesting statistics.
Weekly Offsite Backups
Every weekend we sync local backups to a remote backup array located in a different data center in a different geographical location. This is done not only for added peace of mind but also extra redundancy in the event of a worst case scenario affecting our primary data centers.